yournetwork.gifMost businesses have realised that outsourcing support is the most cost effective alternative to using your own staff's time. Your internal resources are finite - and your team is too valuable to use on anything but your core business.

ERC Technology can give you the day-to-day support and control you need with cutting edge expertise and knowledge. We provide better quality support, resolving problems faster and taking the risk out of your service delivery by providing higher availability and a more efficient infrastructure.

ERC Technology will take the hassle of IT management out of your hands with 24 hours a day, 365 days a year monitoring, control and protection. For a fixed fee, our technicians, engineers and consultants can help you to lower costs, reduce downtime, enhance levels of service and efficiency, gain optimum control and accountability, budget for a fixed IT expenditure, provide reports on the state of your IT systems and give you ongoing advice and recommendations.

We utilize the latest monitoring and management tools, while our support experts provide swift, efficient resolutions. From forgotten passwords to system alerts from our infrastructure monitoring tools, we deliver in excess of 90% fix at service desk level, avoiding the need for escalation, reducing costs and ensuring you have the tools you need to do business.